Our team are currently working a combination of home and office working with limited access to our records. We anticipate our appointment service for face to face viewing of adoption records to be operational in early October and any updates on that service will be made here.
If this is the case, please order the certificate online and then use our contact form on ScotlandsPeople selecting ‘Certificates and Copies’ to provide information on your urgent requirements.įor urgent Adoption Birth Certificates and No Trace Divorce Letters, these can be requested through the Contact Us button, on the ScotlandsPeople website selecting ‘Certificates and Copies’. We understand that there may be very urgent cases where certificates are required quickly. We cannot process orders received by any other contact channel or for Census and Old Parish Records. Latest updatesĬustomers can order a certificate using Certificates and Copies on our ScotlandsPeople website.
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Please register for free at prior to contacting us to ensure that you have an account set up. If seats are available we will email you to let you know. If you want to book a search room seat then please Contact us and select the category ‘Seat Booking ScotlandsPeople Centre’. Seats will be allocated on a strictly first come first served basis. Whilst we await the launch of our online seat booking system, we are opening up a restricted number of seats for all customer groups for the period Tuesday 21st September to Friday 1st October whilst work on the online seat booking system continues. NRS is pleased to confirm we are now able to welcome all groups of customers back to the ScotlandsPeople Dundas Search room from Tuesday 21st September Our safe visit agreement outlines the measures we have in place to ensure the safety of our customers. We will continue to monitor ventilation levels and review our building opening hours which may allow for an increased capacity for customers in future. NRS guidance on ventilation outlines the best ways to maximise natural ventilation in our buildings and the different capacity of each room and building. Our buildings are unique, many of them are Grade A listed with different factors affecting individual rooms. Due to reduced seat capacity and in order to ensure equity and fairness of access for all our users, we are dealing with enquiries in order of receipt. While we will do our best to accommodate you on your preferred date, this cannot be guaranteed, and we may have to offer you an alternative date. Staff need to check these references to ensure they can all be produced, before we can confirm your appointment. We ask that you give us at least 2 weeks’ notice and include a list of the records ( Maximum of 12 ) you wish to consult.
If you wish to request an appointment for the Historical Search Room please email or use our Contact Us page selecting ‘Seat Booking Historical Search Room’ from the menu. We are dealing with a large number of enquiries at this time so response times will be longer than normal. Please note that we have made a number of changes our service and you can read more about them in our updated Historical Search Room Guidance (128 KB PDF) NRS is pleased to confirm we are now able to welcome all groups of customers back to the Historical Search Room.
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